Help Center & FAQ

IPTV (Internet Protocol Television) is advanced technology that streams television content over the Internet using IP protocols, replacing traditional methods like cable or satellite. Our service uses high-speed servers distributed globally to deliver live channels, movies, and series directly to your device with HD and 4K Ultra quality. The technology guarantees a smooth, uninterrupted experience.

For optimal experience we recommend: minimum 15 Mbps for HD content, 30 Mbps for 4K Ultra HD, and 45 Mbps for multiple simultaneous devices. For households with several users, add an additional 15 Mbps per active device. A stable, consistent connection is more important than peak speed bursts.

Our premium service is compatible with a wide range of devices: Smart TV (Samsung, LG, Sony, Panasonic), Android TV, iOS (iPhone/iPad), Android mobile/tablet, PC/Mac/Laptop, MAG Box, Enigma2, Kodi, VLC Player, Perfect Player, TiviMate, IPTV Smarters Pro and virtually all IPTV apps on the market.

Simplified setup process:
1. Download an IPTV app like Smart IPTV, SS IPTV or IPTV Smarters from your TV store
2. Install and open the selected app
3. Select "Add playlist" or "Add playlist"
4. Enter the M3U URL we provide when you subscribe
5. Save settings and wait for channels to load
We include detailed manuals specific to each TV brand and model.

You don't need expensive special equipment. You only need a compatible device (Smart TV, mobile, PC, etc.) and stable internet connection. If your TV is not a Smart TV, you can use an economical Android TV Box (from $30-50). VIP plan customers receive free complete setup via TeamViewer or personalized video call.

We offer complete multilevel setup support: VIP customers receive free personalized setup via TeamViewer or real-time video call. All customers receive detailed illustrated manuals, step-by-step video tutorials, and direct support via WhatsApp, Telegram and email with guaranteed response in less than 30 minutes.

For Android we especially recommend: TiviMate (premium experience with full EPG and recording), IPTV Smarters Pro (intuitive and stable interface), Perfect Player (light and fast), or VLC Media Player (universal and reliable). TiviMate offers the most professional interface with detailed EPG, recording function and the best user experience. We provide direct download links and step-by-step setup.

Absolutely yes, it works exceptionally on iOS devices. For iPhone/iPad we recommend: GSE Smart IPTV (most complete and stable), IPTV Smarters Pro (elegant interface), or VLC Media Player (reliable and free). All are officially available on App Store. Setup is extremely simple: just enter the M3U URL we provide and you're ready.

Of course, Kodi is an excellent choice for IPTV. Use the "PVR IPTV Simple Client" addon that comes preinstalled in Kodi. We provide all necessary URLs (M3U for channels and XML for EPG) along with a complete setup guide specific to Kodi. We also include configuration for additional addons that enhance the experience.

We accept multiple secure payment methods: Credit/debit cards (Visa, Mastercard, American Express), PayPal (buyer protection), international bank transfers, and cryptocurrencies (Bitcoin, Ethereum, USDT, Litecoin). All payments are processed with military-grade SSL encryption and we comply with PCI-DSS standards for maximum security.

Yes, we offer significant loyalty discounts:
• Quarterly payment: 10% discount
• Semi-annual payment: 1 month completely free
• Annual payment: 2 free months + VIP support
We also have special promotions during Black Friday, Cyber Monday, Christmas and other important dates of the year.

There are no forced permanence contracts. You can cancel your subscription at any time without penalties or additional charges. If you cancel, your service remains completely active until the end of the already paid period. We process partial refunds in justified cases according to our fair and transparent terms of service.

We offer multiple trial options: 24-hour trial for only $2 to fully evaluate the quality of our service. 48-hour satisfaction guarantee with full refund if we don't meet your expectations. 6-hour free trial for customers referred by current users.

Quick resolution protocol:
1. Check your current internet speed (minimum 15 Mbps for HD)
2. Switch to one of our alternative servers (we provide multiple backup URLs)
3. Restart your device and router/modem for 30 seconds
4. Contact 24/7 support via WhatsApp/Telegram for immediate assistance
Our premium servers maintain 99.9% uptime with complete redundancy and multiple automatic backups.

24/7 technical support available through multiple channels:
• WhatsApp: +44 7848 195141 (immediate response)
• Telegram: (real-time support)
• Technical email: zeexlive@gmail.com (detailed queries)
• Live chat on our website (available 24/7)
• TeamViewer for remote assistance (VIP customers)
Guaranteed response time: less than 30 minutes during normal hours, less than 2 hours overnight.

We maintain the most updated content on the market:
• New movies: added weekly with latest cinema releases
• TV series: new episodes added the day after original broadcast
• Live channels: daily automatic monitoring and maintenance
• EPG (programming guide): automatic update every 6 hours
• Sports events: real-time updates with exact schedules
We guarantee you'll always have access to the freshest and most updated content available.

Yes, our service works globally without geographical restrictions. We have servers distributed across multiple continents (Europe, America, Asia) to guarantee optimal speed from any location. You can use the service while traveling, working abroad, or moving to another country without interruptions. We do not apply geographical blocks.

We offer multiple adaptive qualities:
• 4K Ultra HD: For premium content and special events
• Full HD 1080p: Main channels and movies
• HD 720p: Secondary channels and sports
• SD: International channels and backup
Quality automatically adapts to your internet speed to avoid buffering, but you can force maximum quality if your connection allows it.